Frequently Asked Questions

One of the most crucial issues in the funeral industry is educating the public about their burial options as it relates to caskets and urns. Most consumers are unaware that they have choices when purchasing a casket for their loved one. Families can easily be taken advantage of during their greatest time of need. The typical funeral these days costs almost $8,000. Often its planned by family members who are emotionally vulnerable, unsure of costs, and in a rush to get things settled -a recipe for exploitation.-Sid Kirchheimer
Ordering Scenario and Tips - How Does This Work?

How Does This Work?  

We get asked that a lot.  Here are 2 general scenarios as examples.

Same Day Delivery*
-Client places an order today at 8:15AM MST.
-A Customer Care Agent contacts the client to discuss the shipment.
The clients says they need the casket ASAP.
-We schedule the air shipping through Delta Cargo.  We choose the next flight out of SLC.  We coordinate the courier delivery from the airport to the funeral home. (this is the only extra fee)
-The next available flight is today at 12:30PM.
-The casket is inspected and taken to the SLC Int’l airport.
-The casket arrives at it’s destination at 2:45PM
-It takes 2 hours for Delta to release the shipment. (4:45PM)
-The courier picks up the casket from Delta Cargo at 5:00PM.
-The courier delivers the casket to the funeral home at 6:00PM.
(this is a general example of a possible scenario)

Next Day Delivery*
-Client places an order today at 2:15PM MST.
-A Customer Care Agent contacts the client to discuss the shipment.
The clients says they need the casket ASAP.
-We schedule the air shipping through Delta Cargo.  We choose the next flight out of SLC.  We coordinate the courier delivery from the airport to the funeral home. (this is the only extra fee)
-The next available flight is tonight at 10:30PM.
-The casket is inspected and taken to the SLC Int’l airport.
-The casket arrives at it’s destination at 1:45AM
-It takes 2 hours for Delta to release the shipment. (3:45AM)
-The casket is held at Delta Cargo until business hours for the courier pick up.
-The courier picks up the casket from Delta Cargo at 8:00AM.
-The courier delivers the casket to the funeral home at 12:00PM.
(this is a general example of a possible scenario)

Things to keep in mind:
-The time the order is placed.  Depending on the time of day we may or may not be able to get the casket on a flight that same day.  The earlier the order is placed the more flight options we have.
-If the casket arrives at the airport after the funeral home is closed delivery will take place the next business day when the funeral home is open to receive the delivery.
-Weekend deliveries are definitely possible but there is the potential for extra courier fees.
-The courier fee is based on mileage from the airport to the funeral home.

 

 

 

 

Why Should I Order From Your Company? What Makes You Different?

We believe that the client comes first.  At Lowest Price Caskets we believe in true customer service.  Take a second to read some of the testimonials on our site.  All of them are recent statements from our clients.

Before you purchase a casket make sure to read reviews about the company your about to purchase from!  There are definitely “bigger” companies you can buy a casket from but I can guarantee our customer service is unmatched.

The Funeral Consumers Alliance (www.funerals.org) is an excellent resource for consumers planning a funeral.  They describe themselves as:  “Funeral Consumers Alliance is a nonprofit organization dedicated to protecting a consumer’s right to choose a meaningful, dignified, affordable funeral. We do for funeral purchases what Consumer Reports does for products.” 

Some FCA articles worth viewing:

Our Competitor’s Reviews

Your Legal Rights

FCA – Blog

*We ARE NOT affiliated with the Funeral Consumer’s Alliance or compensated in any way for our endorsement.  However, we support wholeheartedly, their purpose and dedication to affordable funeral planning.

Are there extra shipping charges?

We are currently offering a special of FREE Air Delivery to any Major US Airport.  It is included in the cost of the casket. We complete overnight shipping through Delta Cargo. Using Delta Cargo we can have the casket to any major airport in the United States within 12-24 hours!  Please call and speak with our customer care specialists. They will make sure you receive your casket on time and at the lowest shipping charges available.

We will coordinate the courier from the airport to the funeral home.  The fee to the courier is the only additional fee for you to cover.  It is typically $50 if the funeral home is within about 30 miles of the airport.  If the funeral home is further away we will work with the local courier to get you the best prices possible.  If you want to pick the casket up at the airport with a truck you have that option as well.  This would avoid any courier charges.

Can you guarantee overnight shipping?

Yes. We are partnered with major airline cargo carriers that assist us in providing overnight delivery nationwide.  We can deliver to most major US airports within hours of of you placing your order.  (Based on the time the online casket order is placed)

Why should I buy a casket online?

Buying a casket online can save you thousands of dollars! We have much lower overhead than Funeral Homes which makes it easier for us to price our caskets at much lower costs.  You are also able to see a wide selection online and choose a casket that reflects your loved one’s personality.

If I’m paying less does this mean the quality is less?

No. The quality of the casket remains very high. Our caskets are beautifully crafted by skilled craftsman with an attention to detail.  We sell both 18 and 20 gauge metal caskets as well as wood caskets. Keep in mind that many of the caskets you view in funeral homes are the same type of casket we sell but at a higher price.

What does your "Best Price Promise" mean?

We promise to provide you with the best price available.  If you find the same casket elsewhere for less we will match that price.  The casket must be the same material (same wood species or metal thickness) same color with the same finish.  Call our customer care representatives at 800-900-4863 to coordinate the price match.  They will ask for a website address or written proof of the price in question.

What is the best way to work with the funeral home if I decide to buy my casket online?

The most important thing you can do is request a price list immediately. By Federal Law, the funeral home is required to give you an itemized price list of services. After you have received the list you can then tell the Funeral director you have purchased your loved one’s casket elsewhere. At this point the fees for funeral services CANNOT change! Stand firm in your decision to save money.  There is a good chance the funeral home will encourage you to change your mind!  Buying a casket elsewhere directly cuts into their profits.

Will the funeral home accept the casket if I buy it elsewhere?

Yes. Thanks to the Federal Trade Commission’s Funeral Rule, The Funeral Home is required by FEDERAL LAW to not only accept the casket but they are not allowed to charge any additional fees for having to do so.  They also cannot require you to be present when the casket is delivered.

Do I have to be there when the casket is delivered?

No. Again the Federal Trade Commission requires the funeral home to receive the casket from the courier without your presence. If you’d like to be there, you have that option as well. Speak with the funeral home to make arrangements.

Are the caskets made of solid wood? Are any of them wood veneers?

Our caskets are made of SOLID WOOD. We do NOT user veneers in any of our caskets. You can be assured that you are purchasing a quality casket when you buy from Lowest Price Caskets.

What is the difference between a casket and a coffin?

The word casket and coffin are often used interchangeably.  The word coffin originated in the 16th century and then in the 19th century morticians began to use the word casket.  In some parts of the world the difference is the shape of the casket or coffin and the number of angles it has.  In the United States today, both terms can be used to reference the same thing.